Jarrett Jewellery Sydney

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SHIPPING

We want to make your online shopping experience simple and convenient. That is why we offer three ways to receive your purchase:

CLICK & COLLECT

At Checkout you can choose to collect from our retail store in downtown Sydney. You will pay no shipping charges and one of our experienced sales consultants will be on hand to answer any questions you may have about your purchase.

DELIVERY TO YOUR DOOR

Receive your purchase conveniently at the office or in the comfort of your home. For your protection all shipments will require a signature on delivery, regardless of any waiver you may have in place with the courier.

ELECTRONIC

E-Gift Cards are delivered electronically by email. You can choose to have the E-Gift Card sent directly to the recipient or to yourself for printing or on-forwarding.


SHIPPING DETAILS

We aim to ship in-stock items next working day, however please allow up to seven (7) working days for delivery particularly if a customisation or a special finger size is requested. Custom made items take longer and we will contact you to discuss the manufacturing process and likely delivery date.

We have a standard $15 shipping and handling fee for orders under $100, regardless of delivery destination within Australia.  There is no shipping fee for orders over $100.  For your protection all shipments will require a signature on delivery, regardless of any waiver you may have in place with the courier. We do not ship to addresses outside of Australia.

We supply all goods with gift presentation packaging. Please let us know if you have special gift presentation requirements as we will do our best to accommodate any reasonable request.

COLLECT IN-STORE

When collecting from our store in Town Hall Square, simply bring a copy of the order confirmation (hard or soft copy is OK) plus photo ID and the credit card used to pay for the purchase. For your security and to protect the integrity of the purchase process we may refuse you the goods in the event you cannot present these pieces of identification.

BACKORDERS

If we are unable to fulfil your order within seven (7) working days, we will contact you and offer three options:

  • You can wait. We will place the item on backorder, with an extended delivery date that you agree-to
  • We may offer to substitute the delayed item for a similar item of same or greater value. You can choose to accept or decline, and you will pay no more if you accept.
  • You can cancel the order and receive a full refund.

In the case of multiple-item orders, we may make more than one shipment to you if some of the items are on backorder. You will not be charged for additional freight if this happens.

ORDER TRACKING

On despatch of the goods we will email you a Shipping Confirmation. This email will also include a tracking number and link to the courier company which will allow you to track the status of your delivery.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please inform us immediately using the Contact Us form on this website or call us in Sydney on (02) 9267 1084, 7:30am - 6pm Monday to Friday, 10am – 3pm on Saturday (answering system at other times) so that we may assist you. If the claim is for damage, hold onto all packaging and take photos of the damage if possible.