Jarrett Jewellery Sydney

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SHIPPING

Delivery

We only accept orders for delivery by Australia Post or courier within Australia. Unless we have agreed to a different delivery time with you, we will use our best endeavours to send the goods to you within 3 – 7 business days from the date we confirm acceptance of your order. We will advise you as soon as possible if we cannot do so and will not be liable for any loss, expense, or other damage caused by any delay in delivery.

We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.

Returns

Under Australian Consumer Law, the goods we sell to you must be of acceptable quality within the meaning of Australian Consumer Law. If the goods are not acceptable then you have the right to seek the remedies provided under Australian Consumer Law

In addition to your rights under Australian Consumer Law we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:

Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under Australian Consumer Law.

Our postal address for delivery of returned goods is:

  • within 14 days of delivery you notify us in writing of your wish to return the goods
  • the goods are in as new condition and are accompanied by proof of purchase and original packaging with all paperwork (such as diamond certificates or watch instruction booklets). As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches or signs or wear (consideration of these factors is at our discretion)
  • you pay the return post or other delivery costs for the returned goods and accept responsibility for the safe delivery of the retuned goods (you should therefore return by registered post or by courier or personal delivery to our street address)
  • All returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way you originally paid for your order. We will also pay for the cost of return shipping (if applicable) if the return is the result of an error or the item is damaged or defective at the time of purchase.
 

Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under Australian Consumer Law.

Our street address for delivery of returned goods is:

Jarrett Jewellery
Shop 6
Town Hall Square
464-480 Kent St
Sydney NSW 2000
Australia

Our telephone and email is:

PH: 02 9267 1084
Email: online@jarrettjewellery.com.au

Online Gift Cards

1) How to purchase – Our eGift cards are available on our website and can be purchased in Australian Dollars (AUD). After selected the required amount for the eGift card, enter the recipients details (name, address and your message). Our eGift cards are valid for a period of three years after the date of purchase.
2) How to redeem – when purchasing a product (s) from our online shop, the recipient needs to enter the eGift card details (egift card number and the recipients name). The eGift card amount will be automatically deducted from the shopping cart total.
3) T & Cs –
a. If the value of your eGift card is more than the value of your order (including GST and shipping costs), then the balance will remain on the same eGift card, available for use for a future purchase.
b. If the value of the products purchased (including GST and shipping costs) exceeds the value of the eGift card, the balance due can be paid with a credit card.
c. Items purchased with an eGift card and subsequently returned for a refund, will be credited back to the original eGift card.
d. Our eGift vouchers cannot be redeemed for cash and are not transferable.
e. The purchaser of the eGift card is solely responsible for providing us with a valid and correct email address for the recipient. Promotional codes cannot be used in conjunction with an eGift card.